Downtime Responsiveness Each company claims to have 99 percent uptime. In the event of a failure, meaning your site is inaccessible, a service can usually get it back up in no more than 20 minutes, but that time could mean lost income or traffic if your site is built for those purposes. Technical problems can happen at any time – and there's not much you can do on your end, especially when you're running off a server in a remote location. Responsive tech support is critical.
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